The Zyxel Device is managed and provisioned automatically by the NCC (Nebula Control Center) when it is connected to the Internet and has been registered with the NCC.

If you cannot access the Zyxel Device from the NCC, you need to access the local GUI screens in cloud managed mode by connecting directly to the LAN port of the Zyxel Device, and check if the Zyxel Device's VLAN setting or IP address has changed. To find the Zyxel Device's current LAN IP address, in NCC, go to Site-wide > Devices > Access points screen or the gateway to which the AP is connected.

Alternatively, disconnect the gateway or disable its DHCP server function and use the Zyxel Device's default static LAN IP address (192.168.1.2).

When your Zyxel Device is managed by NCC, you can access only the following screens through the Web Configurator:

These screens also have fewer options than those in standalone Zyxel Devices. The rest of the Zyxel Device’s features must be configured through NCC.