Diagnostics
Overview
Use the diagnostics screen for troubleshooting.
Diagnostics
This screen provides an easy way for you to generate a file containing the Zyxel Device’s configuration and diagnostic information. You may need to generate this file and send it to customer support during troubleshooting. All categories of settings and shell script files stored on the Zyxel Device will be included in the diagnostic file.
The Debug Information Center screen then displays showing whether the collection is in progress, was successful, or has failed. When the data collection is done, click Download to save the most recent diagnostic file to a computer.
Remote Capture
Use this screen to capture network traffic going through the Zyxel Device connected to the Zyxel gateway or ZyWALL, and output the captured packets to a packet analyzer (also known as network or protocol analyzer) such as Wireshark.
Maintenance > Diagnostics> Remote Capture
Label | Description |
|---|
Server Port | Enter the number of the server port you want the packet analyzer to connect to in order to capture traffic going through the Zyxel Device. The default port number is 2002. |
Start | Click this button to allow the packet analyzer to start capturing traffic going through the Zyxel Device. |
Stop | Click this button to stop the packet analyzer from capturing traffic going through the Zyxel Device. |